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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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reta

May 29, 2026

5  out of  5
rating by reta
"I’ve been with this insurance agency for quite a few years now and they’ve always been very helpful, responsive, pleasant and reasonably priced. I really appreciate Anna taking care of my Insurance needs over the phone."
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Naris Suleimanov

May 28, 2026

5  out of  5
rating by Naris Suleimanov
"Очень хорошая отношения к клиентам! Спасибо вам Анна за вашу работу и доброту!"
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Michelle Christensen

May 27, 2026

5  out of  5
rating by Michelle Christensen
"We have been very happy with the service that we have received from State Farm over the many years that we have been with them for our home and auto coverage. Penny has gone above and beyond in assisting us to receive the lowest rates possible for our coverage."
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shawna swanson

May 27, 2026

5  out of  5
rating by shawna swanson
"Anna was great to work with. Soooooo informative. Hope to speak with her again."
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Laura Braaten

May 22, 2026

5  out of  5
rating by Laura Braaten
"I just wanted to thank Penny for all her help! I came in on a Friday Around 4:30. She stayed way past closing time to help me get much better insurance than what I had previously. Plus she also got me signed up for the safe driving discount."
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Renee Carter

May 22, 2026

5  out of  5
rating by Renee Carter
"I love this Agency. I started with the Gladstone State Farm agency way back in the 90s. Personal attention and very accessible - someone always picks up the phone or meets you in their office. Just what you want when you have a problem. I have car and home insurance and have been working with Penny and love having her on my side to resolve any issues I have. The Its also a very good value -- prices are always better than anywhere else and you get all sorts of discounts the more insurance policies and the longer you stay."
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Doug Dirksen

May 16, 2026

4  out of  5
rating by Doug Dirksen
"Thank you Penny was getting the shop and the claims team unstuck and my claim approved. You were quick and diligent working on my behalf…. I appreciate you. Doug"
We responded:
"Doug, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Melissa Miller’s Team and specifically with Penny. We appreciate you too! "
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K R

May 15, 2026

5  out of  5
rating by K R
"Met with Penny today to go over my life insurance options since my term plan was coming to an end. Received great info. Also talked about the Drive Safe program I am enrolled in. Who doesn't love easy, additional discounts? In all our talks she noticed I hadn't had an auto rate review in a while so we started that process. Can't go wrong there either since premium will either stay the same or go down, never up. She didn't let me leave until all and any questions were answered. I'm not a selfie person, but if you are this is a great place to get a selfie with cardboard cutout of Jake."
We responded:
"Thanks so much for the wonderful review! We’re really glad Penny could help you review your life insurance options and that you found the information helpful. We’re also happy you enjoyed learning about the Drive Safe program and the potential for easy additional discounts. We love that you felt supported throughout the process and didn’t leave with any unanswered questions. We appreciate you taking the time to share your experience (and the selfie tip LOL)—hope to see you again soon. "
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scott collinsworth

May 14, 2026

5  out of  5
rating by scott collinsworth
"Fantastic company. Great employees."
We responded:
"Thank you for your kind review of State Farm Agent Melissa Miller’s Team. We appreciate it!"
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Sierra Shultz

May 11, 2026

5  out of  5
rating by Sierra Shultz
"Penny’s knowledge, patience and caring attitude was amazing ! I appreciate her help so much !!"
We responded:
"Sierra, thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with Penny as a representative of the State Farm Agent Melissa Miller’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Gladstone."
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Damian Alvarado

May 11, 2026

5  out of  5
rating by Damian Alvarado
"Just got insurance through State Farm and let me tell you Penny helped me out and talked me through it and she did such a great job at explaining everything 10 out of 10 would recommend her! Thank you so much Penny you are so amazing!!"
We responded:
"Thank you for the amazing review, Damian! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Dennis Adair

May 1, 2026

5  out of  5
rating by Dennis Adair
"Penny and Paul are outstanding employees of this agency. After a washing machine leak caused damage across three floors on Tuesday, the repair company’s preferred mitigation team set up drying equipment immediately.By Thursday night, I realized the water damage company wanted me to sign a document that appeared highly detrimental. I contacted my agent, Melissa Miller, for advice. Penny stepped in right away and was incredibly helpful. After reviewing the paperwork, she advised me not to sign and contacted the owner of the repair company. He has since agreed to call the mitigation team and resolve the issue with the documents."
We responded:
"Thank you for the amazing review, Dennis! It is truly the goal of our team to exceed expectations when it comes to all insurance needs - looks like you got double teamed with Paul & Penny! We appreciate your business. "
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Snow Dog

April 29, 2026

5  out of  5
rating by Snow Dog
"Penny was awesome. She helped me navigate a stressful and complicated insurance claim to put my mind at ease. Nailed it with 5 stars!"
We responded:
"Thank you for the wonderful 5-star review! We think Penny is awesome too! We are so happy you had a wonderful experience with us here at State Farm Agent Melissa Miller’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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KD Priest

April 28, 2026

5  out of  5
rating by KD Priest
"I walked in feeling defeated and Penny made sure I felt welcome and well taken care of. She listened and helped me understand policy so I felt comfortable moving forward with a fantastic new agent. What a contrast to other insurance companies. Absolutely fabulous knowledge broken down to understand. I will be recommending this agent and Penny is an asset to this branch. 5 stars dosnt cut it when rating trust. 👏"
We responded:
"Thank you for the amazing review, KD! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Penny is definitely an asset to our team at the Melissa Miller Agency. We appreciate the trust you have put in us. "
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Will Hornyak

April 25, 2026

2  out of  5
rating by Will Hornyak
"Penny at the Melissa Miller State Farm Office was personable, professional, knowledgeable and a pleasure to work with. She was a clear communicator and always got back in touch in a timely manner. This is a GREAT team of professionals! Everyone I've dealt with at Melissa's office has been superb and I would highly recommend this insurance agency."
We responded:
"Will, thank you so much for the wonderful review! We really appreciate your kind words about Penny and the glowing comments about the team. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Melissa Miller’s Team—we are always here to help! We appreciate your business. "
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Branden Sauer

April 24, 2026

5  out of  5
rating by Branden Sauer
"Penny did a good job getting all my plans set up and was helpful on explaining everything through the process!"
We responded:
"Branden, thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Melissa Miller’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Justin Smith

April 22, 2026

5  out of  5
rating by Justin Smith
"Penny is the best! Easy to work with, great personality, and when it was time to pay the price was shockingly affordable!! Thanks Penny!!"
We responded:
"Thank you so much for the review! We’re happy to hear you found Penny easy to work with, enjoyed her great personality, and that your coverage came at such an affordable price. Thanks again for choosing us—you're very appreciated!"
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Perla Nieto

April 22, 2026

5  out of  5
rating by Perla Nieto
"Getting car insurance was extremely easy and quick! Anna was great an explained everything throughly and help me get the best deal! Would highly recommend!!!"
We responded:
"Thank you for the amazing review, Perla! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We’re glad to hear that getting your car insurance was quick and easy, and that Anna was able to explain everything thoroughly and help you find the best deal. We truly appreciate your recommendation!"
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Kathy Schraeder

April 21, 2026

5  out of  5
rating by Kathy Schraeder
"Penny and Anna did a great job of helping us with our auto claim. You never know how well your agent and insurance works until you have a claim. Like a good neighbor State Farm is there when do you need them!!!!! I highly recommend Melissa Miller, State Farm agent for your insurance needs. Paul and Kathy Schraeder"
We responded:
" Thank you so much Paul and Kathy for your wonderful review! I am pleased to hear that Penny and Anna did a great job helping you with your auto claim. You’re absolutely right—claims are when you really find out how great an agency and insurance team can be, and we’re grateful we were there for you. We also appreciate your recommendation of Melissa Miller and State Farm. If you ever need anything in the future, we’re here to help. -- Agency Owner Melissa Miller"
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Paul Rasmussen

April 11, 2026

5  out of  5
rating by Paul Rasmussen
"I have been with this agency for many years and always have a great experience with knowledgeable staff that answer my questions and resolve issues quickly. Every few years I evaluate alternatives and always come to the same conclusion that this is the best value around and the best experience for me."
We responded:
"Thank you so much for your continued trust and loyalty over the years! We’re happy to hear that our knowledgeable staff and quick service consistently meet your expectations. It means a lot to us that you evaluate your options and still choose to stay with us. We’re committed to maintaining the best value and experience for you in the years to come!"
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Lisa Newbore

April 8, 2026

5  out of  5
rating by Lisa Newbore
"Penny and Paul have both been amazing to work with. They have been very responsive to all of our insurance questions and helped identify areas where I had some gaps in my insurance coverage. It is a joy to work with both of them."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Penny and Paul were able to assist you effectively and provide clarity on your insurance needs. It's our goal to make the process smooth and helpful, and we're glad you enjoyed working with them. We truly appreciate your feedback!"
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Heidi Miller

April 8, 2026

5  out of  5
rating by Heidi Miller
"I had a great experience working with Penny at State Farm. She was incredibly helpful, patient, and knowledgeable throughout the entire process. Penny took the time to clearly explain my coverage options and made sure I understood everything before making any decisions. What really stood out was her responsiveness and genuine care—she made me feel like more than just a customer. Whether I had a quick question or needed more detailed information, she was always prompt and professional. If you’re looking for someone reliable and easy to work with, I highly recommend reaching out to Penny at State Farm. She made the whole experience smooth and stress-free. We call penny with any need we have for our 4 cars and she is quick and thorough. Thanks penny"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Penny provided you with such helpful, patient, and knowledgeable service. It's great to know she made the process clear and stress-free while treating you like more than just a customer. Your trust in Penny for all your insurance needs means a lot to us. We truly appreciate your recommendation and look forward to continuing to assist you with your coverage. Thanks again!"
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Deanna Robles

April 8, 2026

5  out of  5
rating by Deanna Robles
"Went in for a yearly review and ended up with lower rates on both my auto policies. Could not be more thrilled when everything else is going up...Penny helped save me a bundle!"
We responded:
"Thank you for sharing! We're so glad Penny was able to help you lower your auto insurance rates during your review—especially when prices seem to be rising everywhere else. It’s wonderful to hear she saved you a bundle! We appreciate your trust in Penny and look forward to continuing to support you with your insurance needs. Thanks again for the great feedback and for your business. "
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John Barnum

March 30, 2026

5  out of  5
rating by John Barnum
"Paul was very helpful. He explained the safe driving by Stat Farm. Plus told about extra savings by being certified by AARP or AAA. Paul was very professional and at the same time. We talked about our common likes. I told Paul that I had looked into other insurance companies . I could save some money. However. Like I stated " having an agent close to home is important to me." Finally, Paul set me up to have the opportunity to save money by signing up a bluetooth State Farm monitoring my safe driving habits. Thank you"
We responded:
"John, thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with Paul here at the Melissa Miller State Farm Agency. Should you have any further questions or require assistance, please do not hesitate to contact us here in Gladstone -- your office that is close to home!"
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Jamey Shaw

March 29, 2026

5  out of  5
rating by Jamey Shaw
"Penny at State Farm did a great job reviewing our insurance and helping us get exactly the coverage we need without paying for extras. She explained everything clearly and helped lower our monthly premium. Very professional and easy to work with — highly recommend!"
We responded:
"Thank you for the amazing review, Jamey! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Glad Penny was able to help. We appreciate your business. "