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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eddie Stelle

March 27, 2026

5  out of  5
rating by Eddie Stelle
"My wife and I met with Penny Postlewait at Melissa Miller's State Farm Insurance office for an insurance coverage review and update appointment. Penny took a lot of time with us answering all of our questions and making sure that our insurance needs were covered and up to date. Penny is very knowledgeable and professional. We couldn't be happier with the service that we received. I highly recommend that you call Penny for your insurance needs."
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Maria Chan

March 25, 2026

5  out of  5
rating by Maria Chan
"Anna was such a wonderful help made everything so easy! Would definitely recommend"
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Chris Moore

March 23, 2026

5  out of  5
rating by Chris Moore
"Melissa and her staff are very knowledgeable, helpful and responsive. I appreciate the service they provide!"
We responded:
"Thank you for the amazing review, Chris! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate your business and the long-term working relationship we have experienced. "
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Servio-Tulio

March 21, 2026

5  out of  5
rating by Servio-Tulio
"I have been a State Farm customer for almost seven years. Those seven years have been with Melissa Miller's team in Portland, Oregon. I was introduced to her team when I purchased a motorbike because her motorcycle rates killed the competitor's rates. Soon thereafter I transitioned over to her team for all of my insurance needs - multi vehicle, renter's insurance, motorcycle insurance. Melissa Miller's team has a number of lovely people that I have enjoyed working with over the years. Anna Koval, specifically, has been an absolutely integral part of my positive experience with State Farm. She is incredibly helpful, professional, respectful, effective, efficient, and more. I can't say enough good things about her. This review is years overdue. Anna has helped me through a number of major life events - some predictable and some unfortunate and unforeseeable . Anna helped me navigate through a divorce, a mugging, car theft, policy premium shifts, state moves, vandalism claims, and more. I foresee myself continuing to be a State Farm customer and that is largely because of my experience with Anna. Thank you Anna, and thank you Melissa Miller's team. You guys live up to the slogan "like a good neighbor, State Farm is there." Thank you."
We responded:
"Thank you so much for your heartfelt and detailed review! We are truly honored to have had the opportunity to serve you over the past seven years. It’s wonderful to hear how Anna and the entire Melissa Miller team have been there for you through so many important moments and challenges in your life. Anna is indeed a valued member of our team, and we’re thrilled to know she has made such a positive impact on your experience with State Farm. Your trust and loyalty mean the world to us, and we look forward to continuing to support all your insurance needs for years to come. Thank you again for choosing us and for sharing your kind words! Warm regards, Melissa Miller "
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Steven Wong

March 21, 2026

5  out of  5
rating by Steven Wong
"I have always been happy with the Melissa Miller Agency, but am even more satisfied after my recent experience. I had a large claim that got stalled because of communication between the adjuster and the contractor. Once Penny Postlewait from Melissa's office got involved and assisted, everything got back on track and the situation got resolved. Penny is a great advocate and takes customer service to a new level. She is proactive, efficient and cares about her customers. Penny is your friend in the insurance business!"
We responded:
"Thank you so much, Steven! We have enjoyed working with you over the years for your many insurance needs. Thank you for the opportunity to provide you coverage and for always sending your associates our way. We are lucky to have you as a customer!"
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Cathy Hunter

March 17, 2026

5  out of  5
rating by Cathy Hunter
"I worked with Penny, and she did a great job walking me through our State Farm Insurance account. We'd recommend the Melissa Miller agency."
We responded:
"Thank you for the 5-Star review, Cathy! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We appreciate your business and look forward to assisting you in the future. "
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Ilona Koval

March 7, 2026

5  out of  5
rating by Ilona Koval
"Anna helped me to get my insurance in a fast and efficient manner, highly recommend 👌 👍"
We responded:
"Thanks so much for the amazing review, Ilona! We really appreciate your support here in Gladstone . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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aida iranzo

March 2, 2026

5  out of  5
rating by aida iranzo
"I’ve been a client for decades. The service is wonderful because anything I need it’s sent to me quickly. If I have any questions, I get a call with all the information. Melissa and her staff are generous with their time and very cordial in all communications. A while back, I had a claim, and it was handled with zero amount of hassle."
We responded:
"Thanks so much for the amazing review, aida! We really appreciate your support here in Gladstone . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Linda Hinshaw

February 7, 2026

5  out of  5
rating by Linda Hinshaw
"Always excellent customer service! I have been with this office for several years, and everyone on the team has been a pleasure to work with. They are friendly, knowledgeable, and always ready to help...and I appreciate that they are quick to respond. I would highly recommend this office to anyone for their insurance needs."
We responded:
"Thank you so much for your kind words and continued trust in our team! We're delighted to hear that our customer service has consistently met your expectations over the years. It’s always our goal to be friendly, knowledgeable, and responsive, and your recommendation means a lot to us. We look forward to continuing to assist you with all your insurance needs!"
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Gary DeRoia

January 30, 2026

5  out of  5
rating by Gary DeRoia
"Anna was great she explained the different homeowner policy that was available. Saved me money on Auto and homeowners. Thank you"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Anna here at the Melissa Miller State Farm Agency. Glad to hear we provided great service and a great price! We appreciate your business, Gary! "
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Marjorie Guttery

January 15, 2026

5  out of  5
rating by Marjorie Guttery
"Spoke with Anna to get my car insurance set up. She made it quick and easy! She was super nice and explained everything and my different options and made sure I had a full understanding of my coverage. Highly recommend! I also saved a ton of money switching to State Farm!!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with Anna. She is a big part of the State Farm Agent Melissa Miller’s Team.  Also, glad to hear we saved you money! We appreciate the business. "
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Corileigh Guengerich

January 12, 2026

1  out of  5
rating by Corileigh Guengerich
"Didnt know how to set up an sr22 even though penny claimed to be the manager and got mad when she couldnt figure it out and told me to call progressive 🤣 the WORSE customer service and lack of knowledge makes me wonder how they have so many stars"
We responded:
"Thank you for sharing your feedback, Corileigh. We are genuinely sorry to hear that your experience with us here on State Farm Agent Melissa Miller’s Team did not meet your expectations. Your particular situation was unusual and, although we tried to assist you, it was unfortunate that we were not able to move forward. We are dedicated to continuous improvement, and your feedback is instrumental in helping us refine our processes. "
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Brent Hergert

December 26, 2025

2  out of  5
rating by Brent Hergert
"We constantly have issues with billing, we call and update payment methods just to find out they don’t update it then we are hit with late fees. Not to mention raising our insurance every 6 months for nothing. When we try and ask about it we’re told it’s just industry standard and we can can get reassessed once a year after they pull our credit. The customer service at this branch has really gone down hill over the last 10 years. I would highly encourage you to look somewhere else!!!!"
We responded:
"Brent, as previously stated in my communication with you, yes, your most recent billing did not process as the card information needed to be updated, which we processed on 12/17 but then the authorization was declined. We are researching and will get back to you as soon as it is determined why the payment information provided was declined by your card company. As far as the other concern stated, unfortunately, my agency does not have control over your rates, they are established through State Farm's filings with the Oregon Division of Insurance. However, my agency does strive to provide great customer service and as mentioned in my previous communication with you, I would be happy to further discuss your concerns. "
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Michael Montanino

December 12, 2025

5  out of  5
rating by Michael Montanino
"I had several issues that I needed resolved today and Penny went ABOVE AND BEYOND resolving them. She was pleasant and knowledgeable. Loved working with her"
We responded:
"Thank you so much for your wonderful review! I am thrilled to hear that Penny was able to go above and beyond to resolve your issues. I will be sure to pass along your kind words—she’ll be delighted to know you enjoyed working with her. We appreciate your support!"
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Leonard Sponaugle

November 22, 2025

5  out of  5
rating by Leonard Sponaugle
"Penny did a great job for us as new customers. WE had to insure a classic car and that took additional time which she gave."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Penny was able to assist you with insuring your classic car and that she took the time to ensure everything was handled perfectly. We appreciate you choosing us and look forward to serving you again in the future!"
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Howard

November 19, 2025

5  out of  5
rating by Howard
"State Farm and Mellisa Millers office have given me outstanding service. Penny has been great , providing the best customer service I have ever received . Always takes care of stuff and gets right back to me. Thanks again"
We responded:
"Thanks Howard! Best customer service ever is what we strive for at the Melissa Miller Insurance Agency. We appreciate the affirmation, and we appreciate your business!"
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Jason Vanderlinden

November 19, 2025

5  out of  5
rating by Jason Vanderlinden
"The team at Melissa Miller‘s office is amazing! We have been with them for years and many more to come… They always take care of our needs for home and auto insurance and have always been great to work with! I highly recommend them to anybody looking for insurance needs."
We responded:
"Thanks for letting us know the Melissa Miller team is amazing! We appreciate the opportunity to have served you for many years, long-term client relationships is part of our mission. Your recommendation means a lot to us."
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Blake Gjesdal

November 15, 2025

5  out of  5
rating by Blake Gjesdal
"Great experience working with the Miller team!"
We responded:
"Thank you Blake! We appreciate you trusting us with your insurance needs. "
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Pheobe Stevens

October 27, 2025

5  out of  5
rating by Pheobe Stevens
"Penny is great at what she does. Very friendly."
We responded:
"Thank you! It’s great to hear that Penny's friendliness comes shining through in her work. She is a vital part of the Melissa Miller Insurance Agency! We appreciate you sharing your feedback and are very appreciative of your trust in having your insurance with us! "
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Natáyo Oniiniiwat

October 24, 2025

5  out of  5
rating by Natáyo Oniiniiwat
"Anna has always been so pleasant to work with! She works quickly and is very friendly in the process."
We responded:
"We truly appreciate your wonderful feedback! It’s great to hear that Anna’s friendliness and efficiency made your experience a positive one. Thank you for taking the time to share, and we, here at the Melissa Miller Insurance Agency, look forward to assisting you again!"
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kelseysmithpdx

October 14, 2025

5  out of  5
rating by kelseysmithpdx
"Anna made it so easy to get my 16 yo set up with the car insurance and discounts. She walked me through everything and was way to communicate with."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Anna made the process easy and clear for you. Providing excellent service and communication is the Melissa Miller Insurance Agency's top priority, especially when helping families get the best coverage and discounts. We appreciate your business. "
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Eric L

September 26, 2025

5  out of  5
rating by Eric L
"Speaking with Anna from this office a few weeks ago was really great. She was able to explain the insurance terms in an easier way to understand and also help me modify the needs based on my situation. She also helped respond and follow up to questions through emails in a timely manner. Thank you!"
We responded:
"Thank you for your feedback! We're so glad to hear that Anna was able to make the insurance terms easy to understand and assist you in customizing your coverage to fit your needs. Our mission statement speaks to individualizing our customer's needs! We appreciate your trust and look forward to helping you again in the future!"
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Tom Jenne

September 25, 2025

5  out of  5
rating by Tom Jenne
"I was shopping my insurance package after a decade with the same company. Anna made an otherwise tedious process very smooth and productive, one piece at a time. I actually enjoyed the process, imagine that! I definitely recommend this office if you need insurance."
We responded:
"Thank you, Tom, for your 5-star review! We're thrilled to hear that Anna made the insurance process smooth and enjoyable for you. It's our goal at the Melissa Miller Insurance Agency to make what can often be a tedious experience as easy and productive as possible. We truly appreciate your future recommendations and look forward to continuing to serve your insurance needs!"
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carrie boyd

September 24, 2025

5  out of  5
rating by carrie boyd
"I have been with state farm for years and have always received excellent service and today was no different. Anna returned my call promptly so we could add our travel trailer to our insurance and also emailed our temporary cards so my husband could have before he left for hunting. Thank you so much for the excellent service!"
We responded:
"Thank you so much for your kind words and continued trust in State Farm! We're delighted to hear that Anna provided prompt and excellent service to help with adding your travel trailer and getting your temporary cards in time. We truly appreciate your loyalty and are always here to assist you with your insurance needs. Safe travels and happy hunting!"
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Tonja Kohler

September 20, 2025

5  out of  5
rating by Tonja Kohler
"This office and Anna has been great !! Anna quickly responded to my request for Homeowners and Auto Insurance. She answered all my questions and offered us services we didn’t know about. I would recommend giving them a call!!"
We responded:
"Hi Tonja, thank you for your kind words! It’s wonderful to hear that Lindsey’s swift assistance with your Homeowners and Auto Insurance left such a positive impression. We’re glad she could answer all your questions and that you found value in the services she offered. Your recommendation is a huge compliment to our hard work, and we’re grateful to be your trusted insurance provider. Thanks for letting us protect what matters most to you!"